Customer Support & Operations Assistant (Philippines)

Philippines
Permanent
Full-time

9 days ago
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Our client is seeking a Customer Support & Operations Assistant who can manage customer communications and ensure smooth internal workflows. This role focuses on two main areas: * Inbox Management – responding to customer inquiries in a friendly, helpful, and effective way with fast turnaround, while maintaining the brand voice.

Manual Sticker Edits – using internal tools to process customer feedback and produce corrected versions of stickers with speed and accuracy.

If you’re detail-oriented, thrive in a fast-paced environment, and have excellent English communication skills, this role offers the chance to make a direct impact on both customer satisfaction and operational efficiency.🎁 Perks & Benefits

💵 Paid in USD, every 15th & 30th of the month
🏖 Up to 14 days of Paid Time Off annually (from Day 1)
📅 Observance of Holidays based on your location
🏡 100% remote – work from anywhere
🚀 Opportunity to directly improve customer experience and team efficiency
🎨 Be part of a creative, customer-focused team environment

🧩 What You’ll Be Doing✉️ Inbox Management

Respond to customer inquiries in a warm, helpful, and brand-aligned tone
Maintain fast response times while ensuring accuracy and clarity
Use standard email templates while also applying problem-solving skills when unique issues arise
Research and look up information when needed to resolve customer requests
Triage and organize the inbox to keep workflows clean and efficient

🎨 Sticker Edits & Customer Feedback Handling

Use internal tools to apply customer feedback to sticker designs
Ensure corrected versions are accurate and aligned with requests
Maintain quality control—stickers don’t need to be perfect, but they should not make issues worse
Deliver edits quickly and consistently

✅ Who You Are

Excellent English skills (written & spoken)
Friendly, empathetic, and customer-focused communicator
Highly organized with the ability to manage multiple conversations at once
Detail-oriented with a good eye for catching errors and inconsistencies
Comfortable using internal tools and following structured workflows
Able to balance speed with accuracy in both communications and edits

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