Back Office Associate | Healthcare Account (Prior Authorization)

Mandaluyong City, Metro Manila
Permanent
Full-time

1 day ago
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ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities

Review and process authorization requests from insurance companies.
Handle inbound and outbound calls professionally and efficiently.
Ensure that all assigned tasks are completed by the end of the day, with no pending items.
Track and monitor task completion and provide timely updates to the direct team lead.

Requirements

At least 6 months BPO experience in a healthcare account
Knowledgeable with US healthcare insurance

Good working knowledge in checking and processing Authorization
Good verbal and written English skills
Must be willing to work on-site in Mandaluyong
Amenable working night shifts

BenefitsWhat can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

ISTA Solutions