Back-Office Support for Healthcare Account

Mandaluyong City, Metro Manila
Permanent
Full-time

2 months ago

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities

Monitor and maintain the EVV (Electronic Visit Verification) tracker to ensure aides are arriving for their shifts on time and resolve any discrepancies with clock-ins.
Respond to inquiries from nurses via text, Cub Hub, and after-hours emails promptly and professionally.
Make return calls to nurses as needed to resolve issues, answer questions, and provide support.
Communicate with nursing staff regarding scheduling and any necessary clarifications.
Ensure all back-office HR tasks are completed efficiently and accurately.

Requirements:

At least 6 months of BPO experience for a Healthcare accoung
With HR function experience
Good verbal and written English skills
Willing to work in Shaw Blvd, Mandaluyong
Amenable working night shift

Benefits:What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Stong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all-inclusive environment where everyone thrives

ISTA Solutions

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