Customer Service Representative for Healthcare Account
- Makati City, Metro Manila
- Permanent
- Full-time
- Handle customer inquiries and resolve concerns promptly and professionally
- speak to US patients and assisst them with their concerns
- Provide accurate and detailed information about our products/services to customers
- Identify and escalate priority issues to the appropriate departments
- Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
- Maintain customer records and update relevant information in the system
- Meet or exceed individual and team targets
- At least 6 months of BPO experience
- Proven customer support experience or experience as a Client Service Representative
- Good verbal and written English skills
- Strong phone contact handling skills and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be willing to work on-site BUENDIA, MAKATI
- Amenable working night shift
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives