II.JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.)1.Problem Solvinga.resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channelsb.identify and assess customer needs to achieve satisfaction2.Communication Managementa.handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)b.follow communication procedures, policies and guidelines3.Order Managementa.handle customer order requests received from various channelsb.follow order processing procedures, policies and guidelines4.Teamworka.contribute to team effort by reaching related results as neededb.recommend potential products/services to management by collecting customer information and analyzing customer needsc.build sustainable relationships of trust through open and interactive communication within the team5.Perform additional tasks or projects assigned