Pre-Sales Customer Service Representative

• Engage with potential customers to provide information about products and services tailored to their needs.
• Deliver exceptional pre-sales support by answering customer inquiries promptly and accurately.
• Assist in identifying customer requirements and matching them with suitable product solutions to promote sales.
• Collaborate with the sales team to convey customer feedback and insights that can enhance product offerings.
• Maintain detailed records of customer interactions and follow up on leads to nurture potential sales opportunities.

• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Strong problem-solving abilities to address customer inquiries and concerns efficiently.
• Proficiency in using customer relationship management (CRM) software for tracking customer interactions and managing leads.
• Ability to work in a dynamic environment, adapting quickly to changes in customer needs and product offerings.

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