Amazon Customer Support and Operations Specialist

• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications.
• Manage inventory levels and forecast sales and inventory needs.
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction.
• Monitor and address negative reviews and perform related Customer Service tasks.
• Submit cases for reimbursement claims and coordinate product shipments to Amazon.
• Manage and grow the Shopify store, with experience in supplements or health products being advantageous.
• Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service.
• Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis.
• Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines.
• Address issues with listing category, image updates, and suppressed listings.
• Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements.
• Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform.
• Perform market research and competitor analysis for product categories.
• Suggest AB testing for listing updates.
• Research Amazon marketplaces for new product opportunities or line extensions.
• Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities.
• Perform other tasks as assigned.

• Minimum of 2 years of experience managing Amazon accounts.
• Strong understanding of Amazon's platform, algorithms, and best practices.
• Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools.
• Demonstrated success in driving sales and achieving growth targets on Amazon.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication skills with the ability to collaborate effectively across teams.
• Strong organizational and project management skills.
• Self-motivated and able to work independently with minimal supervision.
• Proficient in Excel and PowerPoint.
• Highly organized, solution-oriented, and detail-oriented.
• Ability to ask questions for clarification and tenacity in problem resolution.
• Can create and follow SOPs.
• Ability to handle various projects simultaneously.
• Excellent English reading and writing skills (C2 preferred, C1 acceptable).
• Must have fast internet and own a fast computer.
• Experience with supplements or health products is advantageous.

• Holiday paid time off
• Paid vacation time off
• Work from home

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