Call Center Team Lead - Travel (Collections) | Quezon City
- Quezon City, Metro Manila
- Permanent
- Full-time
Start Date: ASAPSupport Type: Voice SupportWork Arrangement: OnsiteAccount Type: Travel Collections OutboundSite Location: QC ManilaShift Schedule & Rest Days: US Business HoursEducational Requirements:
- College Graduate or
- At least undergraduate with 2nd-year completed
- At least 2 years of team lead experience, with a minimum of 1 year in collections supervision (experience in financial banking, telecommunications, healthcare, etc.)
- Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
- Communication: Promoting clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and workload, coordinating activities, and setting deadlines.
- Coaching & Development: Offering guidance, providing feedback, and conducting training to help team members enhance their skills and reach their potential.
- Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive work environment.