Call Center Team Lead - Travel

TASQ Staffing Solutions

  • Quezon City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Position: Team Lead - Travel (Collections) | QC | Onsite
Start Date: ASAPSupport Type: Voice SupportWork Arrangement: OnsiteAccount Type: Travel Collections OutboundSite Location: QC ManilaShift Schedule & Rest Days: US Business HoursEducational Requirements:
  • College Graduate or
  • At least undergraduate with 2nd-year completed
Work Experience:
  • At least 2 years of team lead experience, with a minimum of 1 year in collections supervision (experience in financial banking, telecommunications, healthcare, etc.)
Responsibilities:
  • Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
  • Communication: Promoting clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
  • Task Delegation & Coordination: Assigning tasks based on individual strengths and workload, coordinating activities, and setting deadlines.
  • Coaching & Development: Offering guidance, providing feedback, and conducting training to help team members enhance their skills and reach their potential.
  • Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive work environment.

TASQ Staffing Solutions