ACCOUNT SUPPORT SPECIALIST (US CLIENTS)(Onsite- Angeles City- Night Shift )We are looking for a Client- Facing Account Support Specialist to assist US based customers with account related concerns, including Billing, service questions and retention support.This is an ONSITE, NIGHT SHIFT role based in Angeles City Pampanga working directly with US clients. You’ll be part of a growing tech and support team at Linkage Web Development Solutions.KEY RESPONSIBILITIESSupport US- based clients via email and phone calls /zoom calls/Assist with account- related tasks including billing follow ups, service updates and customer concernsRespond to inquiries with professional English CommunicationHelp monitor client satisfaction, escalate concerns and assists with retention outreachUse tools like CRM, Google Sheets, Quickbooks/Xero to manage account recordsCoordinate with internal teams to ensure client needs are addressed on timeKEY QUALIFICATIONSHave 1 year experience in customer support, account coordination, or back office operationsAre fluent in English especially in client communicationAre confident working with US clients or international accountsAre tech-savvy comfortable with tools like CRM, Quickbooks or Google Spreadsheets.Are proactive, professional and organizedBONUS (not required) : Experience in billing, invoicing or AR follow ups is a PLUS!COMPENSATION PACKAGEStarting salary up to 35,000 (based on experience and qualifications)Attendance Bonus: Monthly bonus for perfect attendanceQuarterly Performance Bonus : Additional reward for consistently exceeding targetAPPLY VIA THIS FORM HERE : https://apply.linkage.ph/YOU CAN ALSO SEND RESUME TO : hr@linkage.ph: hr_rhoda@linkage.ph
