Job OverviewKDCI Outsourcing is looking for a proactive and empathetic Customer Support Specialist to support a client in the wellness and lifestyle industry. In this role, you will provide timely, professional, and solution-oriented support via email, ensuring an exceptional customer experience. You will act as the first point of contact for inquiries related to products, orders, returns, and troubleshooting. Your clear communication skills and ability to resolve issues effectively will contribute to upholding the client's strong reputation for customer care.Job ResponsibilitiesRespond promptly and professionally to customer inquiries via emailProvide accurate and helpful information about product details, availability, pricing, and usageTroubleshoot and resolve service or product issues by identifying root causes and recommending solutionsHandle order processing tasks, including updates, modifications, and returnsEscalate unresolved or complex issues to the appropriate internal teams as neededMaintain accurate and comprehensive records of all customer interactions, transactions, and feedbackFollow established communication guidelines and policies to ensure consistency and quality in supportCollaborate with the client's Australian-based team to resolve customer concerns efficientlyParticipate in training sessions to stay updated on product knowledge, tools, and internal proceduresJob Requirements2 to 3 years of experience in a customer service role, preferably in eCommerce or direct-to-consumer settingsExcellent written communication skills in EnglishStrong attention to detail, organization, and analytical thinkingHigh level of empathy and the ability to understand and address customer needs effectivelyAbility to multitask and perform under pressure in a fast-paced environmentTeam player with a strong work ethic and commitment to delivering quality serviceNice to haveExperience in the wellness or health-tech industryFamiliarity with support platforms such as Re:amaze, Shopify, and StarshipitPrior experience handling international customer service communicationsBackground working with Western clients or global eCommerce brands
