Instructional Designer
- Manila City, Metro Manila Pasig City, Metro Manila
- Permanent
- Full-time
Identifies training needs and, in collaboration with training leads, develops short-term and long-term professional development, knowledge, skills, and behavioral training for Ibex trainers.
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, and trainers.
Analyzes and identifies learning and development needs of the ibex training members thatrespond to current and future business needs in partnership with stakeholders (managers,leaders)Design and Development
Create SMART objectives for learning or performance for Ibex trainers.
Create flexible and innovative learning People development programs using digital tools
Create a learning evaluation plan based on Kirkpatrick’s four levels of evaluation methods
Creates, organizes, and plans a comprehensive development and training plan including functional skills and technical knowledge training to fulfil training member’s specific needs to maintain or improve job skills.
Creates and/or acquires training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.Implementation
Deliver instructor- led, virtual or onsite classes, presentation and demonstrations for trainers using Adult learning theories
Collaborate closely with training leaders to ensure strategies and People Development programs are applied in a standard manner across sites
Drive utilization of trainer learning solutions.
Coordinates training learning sessions by determining and securing date, time, location, speaker, and number of participants; and maintains learning session schedules.
Evaluates program relevancy and accuracy through assessments, surveys, and feedback and monitors the process and impact of training on learning and on-the-job performance.Project Management
Communicate all People Development project-related updates to all stakeholders
Create and maintain a comprehensive project documentation using IBEX’s action registrQualifications
- Bachelor’s Degree in related fields, preferred
- 4 years related experience or equivalent combination of education and experience in a call center environment
- Training needs analysis, methods and procedures
- Process mapping and visual display design principles
- Excellent written and communications skills, mandatory
- Must have proficiency with various software application programs including MS Office
- Prior customer service or call center environment experience