Operations Director - Corporate Investment Bank
JPMorgan Chase
- Metro Manila
- Permanent
- Full-time
- Demonstrate complete & thorough understanding of the firm's Global Trade Operations and provide strong operational leadership to ensure overall Service delivery to the clients, enable flawless execution, smooth new migrations, client conversions and enhance overall client experience
- Own and drive efficiency programs, transformation, system/process improvements, focused on elimination of manual touchpoints and bespoke processes, work seamlessly in a matrix operating model effectively managing senior stakeholders and partners across Operations, Technology, Product and Client Services
- Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing client experience
- Build a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers
- Drive an effective, robust, pro-active and sustainable controls program, fulfill internal controls requirements as well as ensure smooth Regulatory and Internal Audits and constantly review processes to identify control gaps, manual touch points & work towards fixing these issues
- Plan and Manage budgets across teams and groom teams to achieve financial discipline at all times
- Work in close partnership across various sites and business partners. He/ she will be responsible for managing new migrations and build and leverage partnerships across businesses locally as well as with global business partners in line with the overall product/business objectives. The role involves institutionalizing a strong governance framework locally in the region and across all delivery sites to ensure strong focus on quality, delivery and enhancing client experience.
- Build a strong transparent performance management culture for staff based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
- Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm's agenda on diversity and inclusion
- Engage, motivate and influence direct reports, teams and peers; enhance overall employee engagement and retention, working in partnership with support functions