Quality Assurance Analyst (Mandarin Speaker) for Regulatory Operations - Corporate and Investment Bank

JPMorgan Chase

Metro Manila
Permanent
Full-time

28 days ago

Job Description:Job Summary:The Global Payments Quality Analyst will be responsible for conducting activities that ensure processes meet defined standards across supported teams related to Regulatory Operations. The Quality Analyst will also analyze results to identify trends/themes and collaborate with business partners to drive solutions to issues. The successful candidate must have strong analytical skills, the ability to prioritize / manage time and a willingness to tackle new and difficult challenges. In addition, this candidate should have some level of understanding of banking/operations systems, and experience working on small project(s).Job Responsibilities:

Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting
Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
Clearly articulate key findings to Client Operations business partners and senior leaders.
Provide feedback to business partners on interpretation of quality performance metrics
Collaborate with fellow Quality Analysts to determine best practices
Closely partner with management to escalate issues according to established escalation protocols
Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
Keep abreast of current regulatory requirements applicable to responsibilities
Develop a strong knowledge of the Operational processes
Participate and/or take the lead in quality related projects
Provide regular reporting and metrics to the LOB to detail quality results.

Required qualifications, capabilities, and skills:

3 - 5 years' experience in Financial Services, Risk Management, or Wholesale Payments
Advanced Microsoft Excel skills
Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability
Control focused to ensure output meets audit requirements
Fluent in written and verbal Chinese language - Mandarin

Preferred qualifications, capabilities, and skills:

Must be adaptable, flexible and able to deal with ambiguity
Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
Strong Excel skills
BA or BS degree

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase

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