This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner, a physical therapy practice located in Texas. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting the clinic with insurance verification, prior authorizations, and related administrative responsibilities. The Medical Virtual Assistant will focus heavily on insurance-related responsibilities, including verifications, prior authorizations, and monitoring patient eligibility. Some exposure to medical billing tasks is preferred, though not the main focus of the role. This position requires a detail-oriented and proactive professional who can streamline workflows, reduce administrative burdens, and ensure smooth communication between the clinic, insurance providers, and patients. About the Practice This physical therapy practice is committed to helping patients restore function, achieve their physical goals, and unlock their full potential through personalized, compassionate care. The clinic is built on respect, education, and empowerment-treating each patient like family while providing a supportive work environment where employees can thrive and grow. Responsibilities Verify patient insurance coverage prior to appointments Obtain prior authorizations for physical therapy services Update patient files with insurance information in the EMR (Prompt) Track status of pending insurance claims and authorizations Liaise with insurance providers to clarify coverage details Explain insurance benefits to patients when needed Assist with monitoring patient eligibility and plan of care compliance Support medical billing staff with claims submissions, when required Maintain accurate documentation of verifications, approvals, and denials Provide administrative assistance such as appointment confirmations, records maintenance, and patient communication Tools & Platforms You'll Use Prompt EMR (Electronic Medical Records) Prediction Health (supporting documentation and analysis) Weave (phone and patient communication system) Cardpoint (payment processing) Requirements Prior experience with insurance verification and prior authorizations in a healthcare setting (physical therapy experience a plus) Strong understanding of medical insurance processes and documentation standards Familiarity with medical billing tasks and workflows (preferred but not required) Excellent communication and organizational skills Detail-oriented with ability to track and manage multiple authorizations simultaneously Reliable internet connection and a quiet, professional remote workspace Must be available to work full-time during Central Standard Time (CST) business hours Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines. Show more Show less