Operations Manager (Roadshows)
- Philippines
- Permanent
- Full-time
Job Type: Full-TimeAbout the RoleWe are seeking a highly organized and strategic Roadshow Program Manager to lead our national retail roadshow events, with a primary focus on Costco and Sam’s Club. This role requires deep operational expertise, cross-functional leadership, and a strong understanding of supply chain logistics. You’ll drive seamless execution from planning to post-event reporting—ensuring our brand is represented with excellence in every activation.Key ResponsibilitiesRoadshow Program Management
- Lead strategic and operational planning for Costco and Sam’s Club Roadshow events.
- Own end-to-end event execution including inventory planning, logistics, site readiness, and post-event reporting.
- Coordinate across Sales, Planning, Operations, and Production teams to ensure timely, high-quality execution.
- Oversee kitting and fulfillment for roadshow kits to ensure timely and accurate delivery.
- Identify and mitigate operational risks to ensure continuity and quality.
- Optimize packaging, labeling, and distribution workflows in partnership with internal and external stakeholders.
- Manage third-party logistics (3PLs), kitting suppliers, and software vendors to meet service-level agreements (SLAs).
- Establish KPIs and lead RFP processes to evaluate and onboard new vendors.
- Lead a small team of analysts supporting reporting and project tracking.
- Build and manage dashboards to provide operational visibility and transparency.
- Serve as the primary operations lead for roadshows, regularly updating internal stakeholders and executive leadership.
- Present status reports, escalate issues, and propose solutions for continuous improvement.
- 5+ years of experience in retail operations, supply chain, or fulfillment management.
- Proven experience managing retail roadshows or large-scale in-store activations (Costco/Sam’s Club preferred).
- Strong vendor management skills including negotiation and performance tracking.
- Exceptional organizational and project management abilities.
- Strong analytical background; experience overseeing dashboards and operational metrics.
- Experience working with 3PLs, kitting vendors, and fulfillment partners.
- Comfortable thriving in a fast-paced, ambiguous environment with shifting priorities.
- Excellent verbal and written communication skills; confident presenting to leadership teams.
- Familiarity with inventory and order management systems (OMS)
- Experience with ERP tools like NetSuite
- Working knowledge of project management software like Asana
- Proficiency in Looker or similar reporting tools
- Understanding of transportation management systems (TMS)