Remote Clinical Care Coordinator (RN)

• Receive, log, and triage referrals from hospitals, skilled nursing facilities (SNFs), physicians, and community partners.
• Review clinical documentation such as H&P, discharge summaries, therapy notes, progress notes, and physician orders to ensure accuracy and completeness.
• Communicate with referral sources to obtain missing documentation or clarify clinical needs
• Determine whether patients are appropriate for home health services based on clinical risk and operational capacity.

• Screen referrals to ensure patients meet home health eligibility requirements, including homebound status, skilled nursing or therapy needs, and physician oversight with valid orders.
• Verify insurance coverage such as Medicare, Medicare Advantage, Medicaid, and commercial plans.
• Confirm service area coverage and staffing availability before patient acceptance.

• Assess the risk of hospital readmission and identify high-risk patients based on factors such as recent hospitalizations or SNF stays, multiple or unstable comorbidities, polypharmacy or complex medication regimens, and limited caregiver support or other social risk factors.
• Escalate high-risk cases to clinical leadership when necessary.

• Screen referrals for high-acuity needs such as complex wounds or infection risks, IV therapy including PICC or central line care, enteral feeding tubes (NG, G-tube, or J-tube), catheter or ostomy management, and respiratory support such as oxygen therapy, tracheostomy, or ventilator care.
• Ensure patient acuity aligns with available nursing competencies.

• Coordinate with the Clinical Manager and care teams regarding care coordination meetings, high-risk patient discussions, and the escalation of clinical concerns.
• Provide clear clinical handoffs to field nurses, schedulers, and care teams.

• Serve as a primary clinical contact for hospitals and skilled nursing facilities.
• Send reports and updates regarding admissions, care delays, and discharge planning when required.
• Maintain accurate reporting records and documentation.

• Conduct weekly tuck-in calls every Thursday and Friday to check patient status before the weekend.
• Identify red flags such as symptom changes, medication issues, wound concerns, or caregiver challenges.
• Escalate concerns that may require weekend nursing visits, therapy intervention, physician communication, or care plan adjustments.
• Document findings to support proactive readmission prevention.

• Kinnser

• Registered Nurse (RN) or strong clinical background required
• Relevant medical degree or nursing education required
• Active nursing license preferred
• Experience in home care or home health is strongly preferred
• Strong clinical judgment for referral review, patient triage, and discharge planning
• Ability to assess patient symptoms and identify potential complications independently
• Detail-oriented when reviewing referrals, documentation, and care plans
• Confident decision-maker who can escalate concerns appropriately
• Ability to reduce readmission risk through proactive follow-up and care coordination
• Reliable with a long-term mindset and strong sense of accountability

• Must be proficient in speaking and writing English very clearly
• Excellent phone communication skills with patients, families, clinicians, and physicians
• Professional, calm, and reassuring bedside manner when communicating with patients
• Comfortable coordinating with multiple stakeholders including doctors, hospitals, and internal teams

• Relevant clinical work experience required
• Previous remote or virtual healthcare experience preferred but not mandatory

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Winning Assistants