On-Demand Clinical Operations Coordinator (Telehealth Services)

BruntWork View all jobs

  • Philippines
  • Permanent
  • Full-time
  • 23 days ago
Job OverviewOur client is seeking an On-Demand Clinical Operations Coordinator for a real-time operational role responsible for ensuring on-demand clinical consultations run smoothly, safely, and without delays. Think of this role as an operational “air traffic controller” during live on-demand hours. You will monitor system dashboards, track provider and nurse responsiveness, and intervene immediately when something is off. This role does not provide patient care; it is focused strictly on operations, coordination, and escalation.ScheduleRotating shifts covering all on-demand hours, including evenings and weekends (40 hours per week)Independent Contractor Perks
  • Permanent work from home
  • Immediate hiring
  • Health Insurance Coverage for eligible locations
Responsibilities
  • Real-Time Monitoring: Monitor all on-demand consultation queues and system dashboards to ensure nurses join consultations within 1 minute of assignment.
  • Rapid Escalation: Intervene immediately when join times are delayed, contacting providers directly via text or phone to resolve issues quickly following defined flows.
  • Accountability: Serve as the first line of operational accountability, flagging repeated delays or systemic workflow issues to leadership.
  • System Hygiene: Ensure patients are passed correctly from nurse to provider without stalled statuses or missed handoffs.
  • Coordination: Work alongside on-demand nurses and providers to resolve bottlenecks in real time.
  • Reporting: Log escalations and response times, providing shift summaries of trends and notable events to the Lead Nurse and Operations Manager.
Requirements
  • Comfortable in fast-paced, real-time environments with the ability to stay calm under pressure.
  • Strong written and verbal English communication skills for professional escalations via phone and text.
  • Detail-oriented; able to monitor multiple signals and dashboards simultaneously.
  • Reliable and accountable with a consistent presence during assigned rotating shifts.
  • Quick decision-making ability to resolve operational delays within seconds.
Qualifications
  • Background in healthcare operations, telehealth, or nursing coordination is preferred.
  • A significant advantage: Holding both a US and a Philippine RN license.
  • Experience monitoring live systems, dispatch, or real-time operations.
  • Familiarity with telehealth platforms, scheduling systems, and digital dashboards.
  • Experience working remotely with US-based healthcare teams.
Side NoteThis is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.ReminderPlease follow the provided link to BruntWork's Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

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