Operations & Admin Coordinator (Remote) | AU Trades & Plumbing Services

Philippines
₱60,000 per month
Permanent
Full-time

14 days ago

Keep jobs moving. Support the field team. Be the engine behind daily operations.The Opportunity at a GlanceJoin a growing business in the plumbing, installation, and trade services industry , supporting residential and service-based projects across Australia. This role sits at the centre of operations—ensuring jobs are created, tracked, completed, and followed up properly , while maintaining strong communication with customers, suppliers, and internal teams.You’ll work across admin, CRM systems, and customer communication to keep everything running smoothly—from initial enquiry through to job completion and follow-up. This is ideal for someone who is highly organised, detail-driven, and comfortable working in a fast-paced, process-heavy environment .How You’ll Make an Impact

Provide day-to-day administrative and operational support to the manager and team
Handle phone coverage and customer communication (follow-ups, updates, reminders)
Create and manage jobs in CRM systems (Monday.com and Fergus)
Track and move jobs through pipeline stages from enquiry to completion
Maintain accurate job records including:

Supplier invoices
Job costs
Certificates and documentation
Assist with invoicing and financial admin tasks using systems like Fergus and Xero
Coordinate and send:

Welcome emails
Service agreements
Post-install follow-ups
Ongoing service reminders
Maintain internal registers and trackers (installations, servicing, equipment)
Complete and submit compliance documentation (forms, approvals, insurance)
Support creation of basic marketing materials and social media content
Identify repetitive tasks and assist in automation and process improvements

What We’re Looking For – You’re the Perfect Fit if You:(Non-negotiable requirements)

Are based in the Philippines
Have previous experience in administration, operations, or coordination roles
Are highly organized with strong attention to detail and accuracy
Are confident handling phone-based communication and client follow-ups
Can manage multiple tasks and priorities in a fast-paced environment
Are proactive and take ownership of tasks from start to finish
Have strong written and verbal communication skills
Are comfortable learning and using new systems quickly

What Sets You Apart – You’ll Shine Even Brighter With:

Experience in trades, construction, or service-based industries
Experience using CRM or job management systems (e.g. Monday.com, Fergus, or similar)
Experience with Xero or basic invoicing processes
Exposure to compliance or documentation-heavy roles
Basic skills in graphic design or social media content creation
Experience improving workflows or setting up automations

Work Schedule & Employment Terms

Full-Time | Monday to Friday | 6:00 AM – 3:00 PM PHT
Remote work setup
Open to PH-based applicants only
Philippine-based employment only

What’s Included:

HMO with 1 free dependent
Life Insurance
Paid Leave Credits
Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
Work-from-home equipment provided

All employment is fully compliant with Philippine taxes and government contributions .How to ApplyTo apply, please submit:

Updated CV
Short video recording highlighting:

Your admin/operations experience
Your experience handling phone-based tasks or coordination work
Any relevant experience using CRM systems or managing workflows

Shortlisted candidates may be required to complete a practical assessment , such as:

Job tracking / task prioritization scenario
CRM data entry or workflow simulation
Customer communication task

Staffstream

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