Security Technician

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

• Performing proactive patching on various applications to support clients' vulnerability management plans
• Collecting and collating data to support regular cybersecurity-related reporting activities
• Conducting health checks on existing client solution implementations, including Security Awareness Training Platforms, EDR (Endpoint Detection and Response), Firewalls, and Application Control
• Provision of technical support and troubleshooting for security-related issues to customers based in Australia
• Staying up to date with the latest security trends, technologies, and best practices
• Maintenance of documentation concerning security procedures, processes, and incidents
• Assisting in conducting post-incident reviews and implementing corrective actions
• Documentation and logging of all actions into ticketing system
• Potentially responsibilities may also include some incident response

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

• Proven experience in a cybersecurity or a related role, with a focus on vulnerability management, patching, and incident response
• Knowledge and understanding of common security frameworks, such as NIST Cybersecurity Framework, ISO 27001, or CIS Controls
• Familiarity with security tools and technologies, including EDR, Firewalls, and Application Control solutions
• A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
• Experience working with an IT outsourcer or managed service provider (MSP)
• An understanding of ticketing systems and customer service principles
• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)
• Excellent spoken and written communication skills in English (Mandatory)

• CompTIA Security+
• Certified Ethical Ha-cker (CEH), or equivalent
• Vendor certifications from Fortinet, Sophos, Avanade etc

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

First Focus