Network Technician

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

• 5+ years' Network Administration experience, preferably within a Managed Service Provider (MSP) or IT outsourcing environment.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Proven hands-on experience with enterprise networking technologies and solutions from vendors such as Fortinet, Cisco, Cisco Meraki, Unifi, Aruba, and Palo Alto.
• Strong knowledge of routing, switching, wireless networking, firewall configuration, SD-WAN technologies, and advanced network security best practices.
• Cisco CCNA Routing and Switching certification.
• Other Aruba, Cisco or Fortinet NSE Certifications would be highly valued.
• Experience with SolarWinds Orion and NCM or other monitoring and automation services.
• Experience working with an IT outsourcer or Managed Service Provider.
• Experience working in client-facing roles, providing technical expertise, documentation, and support to both technical and non-technical stakeholders.
• Excellent English written and verbal communication skills, with the ability to clearly articulate solutions and collaborate effectively with teams and clients.

• Support scalable, secure, and highly available network infrastructures for both First Focus and its diverse client base.
• Collaborate as part of a high-performing Network Engineering team to deliver network solutions that align with client objectives, business needs, and strict SLAs.
• Support the deployment and configuration of enterprise networking technologies including routing, switching, wireless, and firewalls across multi-vendor environments.
• Provide proactive operational network management, monitoring, and optimization for client networks to ensure maximum uptime and reliability.
• Troubleshoot and resolve network and service issues, ensuring minimal downtime and efficient resolution.
• Configure, install, and maintain a variety of network devices and services (routers, switches, firewalls, load balancers, VPNs, QoS, SD-WAN, etc.).
• Perform routine network maintenance and system upgrades, including service packs, patches, hotfixes, and security configuration updates via both automation via Solarwinds Orion NCM and manually.

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

First Focus