Senior Support Technician (After-Hours)

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

• Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Performing a wide variety of senior support across many technologies
• Working with highly experienced solutions experts to maintain best practice environments
• Document and log all actions into ticketing system

• Extensive experience with Windows Server 2012 R2 and above
• Extensive knowledge in AD/GPO/DNS/DHCP
• Exchange On-prem, Hybrid and Office 365
• Experience working with VMWare & Hyper-V
• iDRAC/iLO
• O365 and AD Administration
• SAN/Storage
• Extensive experience with backup technologies (Veeam and StorageCraft preferred)
• Excellent complex-problem diagnosis technique
• Azure
• Strong Networking skills (LAN, WAN, TCP/IP, DNS & DHCP)
• Firewalls (Fortigate, Meraki, Sophos UTM preferred)
• Email Security Gateway/Anti Spam
• Remote Desktop Services (RDS)
• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

• Excellent spoken and written communication skills in English (Mandatory)
• Minimum 3-4 years of managed service provider experience (Desired)
• Must be available to work graveyard or night shifts.
• Must be available to work the majority of weekends and holidays.

• At least 5 years of extensive experience doing Senior Support Role
• Worked in Managed services, outsourcing or professional services environment is a plus
• Calm under pressure
• Excellent spoken and written communication skills in English (Mandatory)

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

• If you get hired, the official job title for this Senior Support Engineer role will be "Client SME".
• Salary will depend on the evaluation of candidate's values, skills and experiences.

First Focus