Credit Coordinator I
Regal Rexnord
- Manila City, Metro Manila
- Permanent
- Full-time
- Reviews delinquent accounts and sends form letters and statements to customers regarding payment.
- Composes and follows up with collection and adjustment letters regarding terms of payment, etc.
- Analyzes account status and recommends collection procedures should existing transactions prove ineffective.
- Checks and processes remittances and follows up on discrepancies, processes returned goods appraisals.
- Oversees the collection of payment for past due receivables of his/her assigned portfolio.
- Responsible for handling and follow ups on pending issues and disputes.
- Handles and collects transactional and strategic accounts/customers.
- Calls (outbound/inbound), sends emails/fax to customers about their accounts and past due invoices.
- Sends statement of accounts.
- Identifies disputes and escalates to responsible resolvers.
- Creates necessary reports (weekly aging, daily cash collection, daily utilization, top past dues, month end reports, etc.) for local management and US POC/counterparts.
- Assists cash application group with payment details.
- Maintains and updates customers' account information in the system.
- Documents all collection activities in the system.
- Reviews delinquent accounts and suggest credit hold if necessary and applicable.
- Coordinates (calls/emails) with Sales, Customer Service group, Claims and Returns for any disputes raised by customers, performs basic research until resolved.
- Suggests to customers to use credits on account to be used to close open invoices.
- Negotiates with customers payment issues.
- Does account reconciliation after research on debits/credits and recommends necessary action (matching adjustment) to Cash application group for implementation.
- Advises POC and counterparts of any cash flow problem/terms dispute of customers to mitigate impact on past due and cash collection.
- Responsible for other ad-hoc tasks assigned by superior/management.