About the role Sany Philippines INC.' is seeking an experienced Aftersales Service Manager to join our team. In this full-time role, you will be responsible for overseeing the aftersales operations of our automotive business in Quezon City, Metro Manila. The successful candidate will play a pivotal role in ensuring customer satisfaction and driving the growth of our aftersales services. What you&aposll be doing Manage and coordinate the aftersales team, including technicians, parts personnel and customer service representatives Develop and implement strategies to improve customer experience and increase customer retention Oversee the maintenance and repair of our automotive products, ensuring high-quality service delivery Manage the inventory of spare parts and coordinate with the supply chain team to ensure availability Analyze aftersales data and metrics to identify opportunities for process improvement and cost optimization Liaise with the sales team to align aftersales support with customer needs Ensure compliance with all relevant automotive industry regulations and standards What we&aposre looking for Minimum 5 years of experience in a managerial role within the automotive aftersales or service industry Thorough understanding of automotive maintenance and repair processes Excellent problem-solving and decision-making skills Strong leadership and people management capabilities Proficient in data analysis and reporting Good communication and customer service skills Relevant degree or certification in automotive technology or a related field Show more Show less