ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Intake Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We&aposre looking for a team player who is ready to contribute to our mission, just like you! Responsibilities: Handle customer inquiries and resolve concerns promptly and professionally Provide accurate and detailed information about our products/services to customers Identify and escalate priority issues to the appropriate departments Ensure customer satisfaction and loyalty through effective communication and problem-solving skills Maintain customer records and update relevant information in the system Collaborate with team members and other departments to improve overall customer experience Meet or exceed individual and team targets Requirements At least 1 year of BPO work experience Experience in Healthcare account is an advantage Excellent verbal & written English skills Has email support experience Amenable working onsite in Makati Willing to work night shifts Benefits What Can We Offer You Competitive salary and benefits Health Insurance with free dependents 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our Commitment to You Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives Show more Show less