Appointment Setter CSR (US Healthcare Intake)

Makati City, Metro Manila
Permanent
Full-time

7 days ago

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Intake Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Responsibilities:

Handle customer inquiries and resolve concerns promptly and professionally
Provide accurate and detailed information about our products/services to customers
Identify and escalate priority issues to the appropriate departments
Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
Maintain customer records and update relevant information in the system
Collaborate with team members and other departments to improve overall customer experience
Meet or exceed individual and team targets

Requirements:

At least 1 year of BPO work experience

Experience in Healthcare account is an advantage
Excellent verbal & written English skills
Has email support experience
Amenable working onsite in Makati
Willing to work night shifts

Benefits:What Can We Offer You?

Competitive salary and benefits
Health Insurance with free dependents
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our Commitment to You

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all-inclusive environment where everyone thrives

ISTA Solutions

Apply Now