Patient Care Navigator (US-based Healthcare Company)

Role Overview:

We are seeking a compassionate, detail-oriented Patient Care Navigator to guide patients through complex healthcare journeys with empathy and professionalism. You will serve as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Core Responsibilities:1. Patient Support & Coordination

• Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
• Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
• Coordinate with healthcare providers and specialists to deliver seamless patient experiences.

2. Care Navigation & Education

• Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
• Educate patients on available services, preventative care, and next steps.
• Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.

3. Emotional Support & Advocacy

• Provide compassionate listening and emotional support to patients managing complex medical issues.
• Address concerns empathetically and advocate for patients’ needs throughout their healthcare journey.

4. Data & Documentation

• Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
• Track and report patient outcomes to identify opportunities for workflow improvements.

5. Process Improvement & Collaboration

• Provide feedback to internal teams on patient needs and operational enhancements.
• Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

RequirementsNon-Negotiables:

• Excellent written and verbal communication skills in English (neutral accent preferred)
• 2+ years of experience in customer service, healthcare support, or care navigation roles
• Strong understanding of the healthcare system and patient care processes
• Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
• Strong attention to detail with the ability to manage multi-step patient processes efficiently
• Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Nice-to-Haves:

• Background in sales or patient onboarding
• Familiarity with HIPAA compliance and confidentiality standards
• Experience using Slack, Zoom, and other virtual communication tools

Benefits

Remote Work: Fully remote—work from anywhere

Work Schedule: Monday to Friday, 11:00AM - 8:00PM EST

Generous PTO: Ample paid time off to rest and recharge

Health Coverage: HMO coverage after 3 months

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance