Customer Service Representative

Satellite Office

  • Pasig City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
Responsibilities
  • Respond to customer inquiries via email, chat, and phone, ensuring timely and professional communication.'
  • Resolve issues related to orders, returns, product details, shipment confirmations, and warranty claims across various platforms (Amazon, DTC, Home Depot, Wayfair, etc.).
  • Provide product installation support and order entry assistance.
  • Maintain accurate case records in HelpScout and follow established SOPs for escalation and resolution.
  • Collaborate with logistics, sales, and warehouse teams to resolve fulfillment or product-related concerns.
  • Assist customers through email, supplier channels, and platform-specific portals.
  • Deliver excellent service aligned with company values and customer satisfaction goals.
  • Perform miscellaneous tasks and special projects assigned by the Customer Service Manager.
  • Provide detailed follow-up dates and times for customer responses.
  • Monitor and manage assigned ticket buckets and use discretion for timely follow-ups.
  • Complete all assigned tickets before the end of each day.
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.Why You'll Love Working Here:🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Satellite Office