Job Description: Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs) Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination Effectively manage and maintain employee work shifts and rosters Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines Perform other duties as assigned Requirements: Bachelor's degree in any field 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends Excellent analytical and investigative skills with a problem-solving mindset Ability to work effectively both within a team and across departments, and to provide guidance to achieve shared goals Quick thinker with the ability to handle unexpected situations efficiently Able to work under pressure and meet deadlines Strong interpersonal and communication skills suitable for collaborative environments Self-motivated, detail-oriented, and eager to take on new challenges and solve diverse issues Able to work in shifts (5 days per week off days may not fall on weekends working hours 09:00 AM ' 06:00 PM) Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables)
