Executive Director - Margin Services Operations Oversight

JPMorgan Chase View all jobs

  • Metro Manila
  • Permanent
  • Full-time
  • 2 days ago
Job Category: Trading ServicesJob Description:Margin Services is an insourced service provided to buy-side clients to manage the end to end Derivatives collateral margining process of Over The Counter (OTC) Derivatives, Exchange Traded Derivatives (ETD), Repo, & Prime Brokerage (PB) activity across their street-side relationships. The managed functions include Margin & Interest Management, Settlements, Dispute Management, Reconciliations, Client Operations (OSD) & Client Onboarding support.As an Executive Director within the Margin Services Operations Oversight team, you will provide senior operations oversight for supporting EMEA clients, with accountability for service delivery, operational risk and controls, people leadership, and the execution of a transformation agenda to improve scale, resiliency, and client outcomes.Job Responsibilities:
  • Provide senior oversight for the Margin Services operating model supporting EMEA clients, ensuring stable execution, consistent client outcomes, and adherence to global standards.
  • Act as a senior escalation point for complex margin events, breaks, disputes, and time-critical exceptions; drive resolution, root-cause analysis, and sustainable remediation.
Partner closely with EMEA-aligned stakeholders (Client Service, Product, Front Office, Legal, Compliance, Risk, Technology) to deliver a seamless end-to-end client experience.Own the client service framework: SLAs, scorecards, client satisfaction themes, issue management cadence, and operational communications. * Own the Margin Services risk and control environment for the EMEA support team, ensuring controls are appropriately designed, executed, evidenced, and maintained in line with policy and audit expectations (including SSAE16 / SOC-aligned requirements where applicable).Identify and close control gaps; ensure procedures, checklists, and workflows are current, approved, and embedded across the team.Lead incident governance for operational breaks, including escalation protocols, impact assessment, and corrective action plans.Proactively partner with Risk Management to assess emerging risks and implement mitigants. * Drive day-to-day operational performance: accuracy, timeliness, exception management, prioritization during peak volume or market stress, and end-to-end accountability.
  • Ensure all work is actioned, reconciled, and controlled with disciplined daily execution and sign-offs.
  • Lead, coach, and develop the team; set clear performance expectations, reinforce a strong controls culture, and build bench strength and succession plans.
Sponsor and deliver process improvement and automation initiatives to reduce manual touchpoints, improve quality, and strengthen controls.Partner with Technology and Change teams to define requirements, prioritize enhancements, manage delivery, and ensure adoption with measurable outcomes.Promote standardization and simplification across Margin Services processes supporting EMEA. * Own KPIs and MIS for the function (e.g., timeliness, breaks, disputes, reconciliations, aged items, errors, client measures) and provide concise executive reporting.Track trends in volumes and exceptions; translate insights into capacity planning, risk forecasting, and prioritization of remediation and investment.Required qualifications, skills and capabilities:
  • Significant post-trade operations experience within Margin/Collateral, Securities Lending, Settlements, or Trade Support/Middle Office (typically 10+ years, including people leadership).
  • Strong understanding of global markets and the margin operating environment;
  • Proven track record in risk and controls, audit readiness, and strengthening operational frameworks.
Strong analytical skills; advanced Excel capability required.
  • Executive presence; strong stakeholder management and ability to influence across Product, Technology, Risk, Compliance, and client-facing partners.
  • Decisive, accountable, and comfortable operating under pressure and ambiguity.
  • Strong problem-solving orientation with focus on root cause and sustainable fixes.
  • People leadership: develops talent, drives engagement, and reinforces a high-performance controls culture.
Preferred qualifications, skills and capabilities:
  • Bachelor's degree or equivalent experience preferred.
  • Knowledge of automation/analytics tools (e.g., Tableau, Alteryx) and/or Python beneficial.
  • Experience supporting EMEA clients preferred.
About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan Chase