???? Location: Manila, Philippines (Onsite) ???? ???? Position: Desktop Support Engineer (Level 1) Experience Required: Minimum 5 years (Field Support) ???? Start Date: Immediate Key Responsibilities: Provide hands-on support for hardware, software, and operating system troubleshooting. Perform installations and configurations of Windows systems using USB and PEX tools. Install, configure, and troubleshoot Microsoft 365 client applications. Utilize tools like SCCM for software deployment and system management. Manage and resolve tickets using platforms such as ServiceNow or Landesk . Ensure all tasks meet SLA standards and escalation procedures when necessary. ???? Required Skills & Experience: 5-8 years of experience in IT infrastructure field support. Proficiency in hardware diagnostics , OS troubleshooting, and software support. Hands-on experience with USB/PEX installations for Windows. Working knowledge of SCCM for system and software management. Strong understanding of ticketing systems and ITIL-based SLAs . Excellent communication and customer service skills. Language Skills: Proficiency in speaking English and good communication skills Local language level preference at least B2 level Show more Show less