About the Role : The Junior Helpdesk Support Staff member will play a crucial role in our IT support team, providing first-level technical support and assisting users with various IT-related issues. Contract Duration: 2-6 years Work Set-up: 100% Onsite in UP TechnoHub, QC Responsibilities : Respond to helpdesk tickets and user inquiries in a timely manner. Provide first-level technical support for hardware and software issues. Assist users with troubleshooting and resolving technical problems. Document and track issues using the helpdesk ticketing system. Escalate complex issues to senior staff as necessary. Maintain and update user accounts and permissions. Assist in the setup and configuration of new hardware and software. Participate in IT projects and initiatives as needed. Provide excellent customer service and support to all users. Assist in the provisioning and configuration of cloud infrastructure using Azure and related technologies. Support day-to-day cloud operations, including monitoring, resource tagging, and maintenance. Participate in the setup and automation of project deployments and critical maintenance tasks. Help maintain cloud-based projects and staging environments. Document cloud configurations, processes, and internal tools to ensure clarity and knowledge sharing. Collaborate with the End User Computing (EUC) team to understand user requirements and ensure effective cloud solutions. Support the development and execution of automation pipelines for provisioning and deployment. Troubleshoot real-world cloud infrastructure issues. Document technical processes and assist in the adoption of internal tools. Qualifications : Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Basic understanding of computer systems, networks, and software applications. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with helpdesk software and ticketing systems is a plus. Willingness to learn and adapt to new technologies. Required Skills : Strong problem-solving skills, excellent communication, and interpersonal skills, ability to work independently and as part of a team. Preferred Skills : Familiarity with helpdesk software and ticketing systems, willingness to learn and adapt to new technologies. Show more Show less