Position Summary We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, troubleshooting sophisticated issues, optimizing systems, and leading technical projects. The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members. Supplies best practice consultative customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated troubleshooting, articulation of financial content and product capabilities, and coding assistance for the customer&aposs workflow integration or financial research project. Key Responsibilities And Accountabilities Works independently to address sophisticated client queries and resolve where precedent may not exist. May train more junior staff Provides direct niche customer service support to analysts, researchers, data scientists, developers and various users at corporate and institutional accounts serving their business strategy needs through consultation and advising on content and product capabilities Provides second level support for problem resolution including troubleshooting, research, code scripts, and answering client inquiries on content and delivery platform. Coordinates with internal and external parties, including vendors, content, developers and product managers to resolution Has a solid grasp of the business area and products being supported and how they relate to a client&aposs informative needs Uses voice of the customer to improve products and services or processes. Is an active contributor to product release rollouts and upgrades programs Proactively engages and is engaged by Sales Account Team on relevant upsell and incident issues Utilizes experience and relationship leadership skills to work on some dedicated accounts Works on projects within a broader project or has accountability for ongoing activities. Required Qualifications 3 years of experience in technical support or IT infrastructure. Proficiency in Windows Operating Systems, Networking, Firewall, DNS, Proxy Server, HTTP & Websocket Protocols. Strong analytical, problem-solving, and troubleshooting skills. Superb communication and leadership abilities. Preferred Qualifications: Proficiency on below 3rd party tools: Wireshark Understanding of Network Protocols - Proficiency in TCP/IP, HTTP, DNS, DHCP, and other common protocols. Security & Forensics - Using Wireshark for intrusion detection and malware analysis. HTML, CSS, JavaScript Proficiency - Understanding web technologies for debugging and performance optimization. Network Analysis - Monitoring API requests, page load times, and server responses. JavaScript Debugging - Setting breakpoints, stepping through execution, and resolving runtime errors. LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less