We're looking for a dynamic and results-driven Performance & Operations Lead to optimize our operational efficiency and drive exceptional team performance. This pivotal role will define, monitor, and achieve key performance indicators (KPIs), foster a high-performing team culture, and ensure our operational processes run smoothly and effectively.If you're a strategic thinker with a strong track record of operational excellence, team leadership, and a passion for data-driven improvement, we want to hear from you!Key Responsibilities:KPIs development & Management: Design, implement, and rigorously track Key Performance Indicators (KPIs) across all operational functions to measure success and identify areas for improvement.
Team Leadership & Development: Lead, mentor, and motivate high-performing operations team. Conduct regular performance reviews, provide constructive feedbacks, and identify development opportunities to foster a culture of continuous learning and growth.
Team engagement and culture building: Speaheaded initiatives and organize engagement team building that foster a positive, collaborative, and results-oriented work environment. Promote strong communication and camaraderie within the team.
Process Improvement: Continuously evaluate and refine operational processes to eliminate bottlenecks, reduce waste, and implement best practices that streamline workflows and enhance overall effectiveness.
Stakeholder Collaboration: Work closely with cross-functional teams, to ensure operational alignment with broader business objectives.
Reporting & Communication: Prepare and present comprehensive performance reports to senior management, highlighting achievements, challenges, and strategic recommendations for future improvements.
Qualifications:
5 years of progressive experience in an operations management or leadership role, with a strong emphasis on performance management and process improvement.
Proven expertise in developing, implementing, and monitoring KPIs to drive operational success.
Demonstrated ability to lead, motivate, and develop high-performance teams, with experience in fostering positive team dynamics and organizing team-building activities.
Excellent communication, interpersonal, and presentation skills.
Proficiency in relevant operation software and tools (CRM, project management software).
Experience working in a fast-paced, dynamic environment.
WARNINGS
NO TEMPORARY workers.
NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.
Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing offsite management.Core Values we expect team members to remember:
