Outpatient Call Center Representative

Limitlessli

  • Philippines
  • Permanent
  • Full-time
  • 6 days ago
At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.The Opportunity:We are seeking a dedicated and patient-focused Outpatient Call Center Representative to join our team. This role involves handling incoming calls in a remote call center environment, assisting patients with scheduling, insurance verification, and general inquiries while ensuring a positive patient experience. The ideal candidate will be detail-oriented, empathetic, and able to thrive in a high-volume, fast-paced setting.This position is remote and offers you the flexibility of working from home.Key Responsibilities:
  • Answer incoming calls promptly and courteously in a remote call center environment.
  • Effectively transfer calls to the appropriate internal departments.
  • Schedule new patient appointments in accordance with established guidelines
  • Verify and update patient demographic and insurance information accurately.
  • Obtain insurance coverage details, complete eligibility and benefit verification.
  • Respond to internal and external inquiries in a timely manner.
  • Follow up on patient requests and ensure prompt resolution.
  • Document all interactions clearly and accurately in the system.
  • Maintain strict patient confidentiality and adhere to HIPAA regulations.
  • Utilize multiple systems simultaneously to manage calls and patient information.
Skills & Qualifications:
  • Education: High school diploma or equivalent required; some college preferred.
  • Experience: Prior call center or healthcare-related customer service experience preferred.
  • Strong written and verbal communication skills.· Detail-oriented with strong organizational skills.
  • Patience, empathy, and sensitivity to patients' needs.
  • Ability to multitask and work across multiple systems.
  • Strong critical thinking, problem solving, and decision-making skills.
  • Ability to thrive in a high-volume, fast-paced environment.
  • Proficiency with MS Office and electronic medical record (EMR) systems is a plus.
Service Fee:Industry standards applicable to the state depend on work experience and level of expertise.Hours:US Eastern Standard Time (EST) - Monday to Friday, 9 am to 6 pmWhy Limitlessli?We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.Essential requirements:You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.JOIN OUR TEAM!

Limitlessli