Verification Specialist / Call Center Representative
- Philippines
- Permanent
- Full-time
???? Remote | KENTECH Consulting Inc.Are you a strong communicator with at least two years of verification experience and the ability to manage a high call volume with professionalism? Join KENTECH Consulting Inc., an award-winning background screening company, and help us deliver accurate, high-quality results to clients across law enforcement, government, and private industries.Key Responsibilities
Verification execution: Initiate outbound calls and follow-ups to employers, schools, and references to confirm applicant history.
High-volume call management: Handle 70+ calls per day while maintaining quality and professionalism.
Multi-channel outreach: Use phone, email, and fax to gather and verify candidate details.
Database and research: Navigate directories, portals, and public records to complete verifications accurately.
Reporting and documentation: Update internal systems with detailed, time-stamped notes and outcomes.
Team collaboration: Partner with internal departments to meet turnaround times and project goals.Required Qualifications
At least 2 years of direct experience in background verifications or investigative call-based roles.
Proven ability to manage high call volume in a fast-paced environment.
Strong written and verbal communication skills.
Typing speed of 50+ words per minute with accuracy.
Preferred: Associate's or Bachelor's Degree in Criminal Justice, Journalism, Legal Studies, or related field. Three or more years of professional experience may be considered in place of a degree.Key Competencies
Clear communicator: Confident, courteous, and professional on every call.
Organized and efficient: Able to manage multiple requests and meet deadlines without sacrificing accuracy.
Investigator mindset: Persistent and resourceful in tracking down hard-to-find information.
Team-oriented: Thrives in a collaborative, mission-driven environment.Why Work with KENTECH?
Make an impact: Your work directly supports hiring decisions that affect public safety, education, and corporate trust.
Grow your career: Access training and development opportunities in compliance, investigations, and case management.
Work remotely: Be part of a remote-first team that values excellence, transparency, and inclusion.? Apply today and help us deliver clarity, accuracy, and trust in every background investigation.
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