Customer Care and Experience Specialist - Hybrid Local Account
Philippines
Permanent
Full-time
8 days ago
About the job Customer Care and Experience Specialist - Hybrid Local Account We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in person Resolve customer complaints and issues with professionalism and empathy Track, document, and follow up on customer interactions using CRM systems Collaborate with internal teams to address customer concerns or service gaps Identify opportunities to improve customer satisfaction and suggest enhancements Monitor and analyze customer feedback to improve service processes Maintain a positive, customer-first attitude across all interactions Assist in onboarding new clients or guiding them through services/products Ensure adherence to service-level agreements and company standards