Customer Care Officer (Local Account)

Cartrack

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 28 days ago
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer (Local Account) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Responsibilities:
  • Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts in the Philippines.
  • Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
  • Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
  • Escalate inquiries or issues to relevant departments and ensure proper follow-up.
  • Full customer care role including retention of customers, upselling, and selling to existing clients.
Requirements:
  • At least 3 - 5 years of experience in customer service handling local or international clients, key account management, or retention gained from BPO, Service oriented, or IT industry experience preferred).
  • Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
  • Customer-focused, solution-oriented mindset with strong problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proactive, organized, and self-motivated team player with a positive, can-do attitude.
  • Willing to work onsite in Makati City, NCR

Cartrack