About the job Customer Care and Experience Specialist - Hybrid Local AccountWe are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.Key Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or in personResolve customer complaints and issues with professionalism and empathyTrack, document, and follow up on customer interactions using CRM systemsCollaborate with internal teams to address customer concerns or service gapsIdentify opportunities to improve customer satisfaction and suggest enhancementsMonitor and analyze customer feedback to improve service processesMaintain a positive, customer-first attitude across all interactionsAssist in onboarding new clients or guiding them through services/productsEnsure adherence to service-level agreements and company standards
