Sales Operations Generalist

Pasig City, Metro Manila
Permanent
Full-time

4 hours ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Internal Job DescriptionThe Sales Operations Administrator is responsible for providing the client field sales teams with reliable and high-quality support. Reporting to the Team Lead of Sales Operations, the role sits within the Sales Operations team which interacts with the entire sales organization. The position is responsible for enhancing the overall operating efficiency and excellence of the sales function.What You’ll Do:

Support all aspects of the deal flow through client's systems to maximize effectiveness and reduce the administrative burden on the sales representatives, including but not limited to:

Commission Splits
Transaction Classification
Salesforce clean-up activities (account classification, Merging, duplicate clean up
Salesforce contract and subscription management
Reconciling Phoenix Credits
Opportunity reconciliation for partners
Salesforce CPQ and B2B Commerce cloud support
Develop process improvements for sales support and identify opportunities for efficiency with the Sales Operations team
Assist with sales and administrative duties for sales representatives and RVPs
Enter, retrieve, reconcile, and verify information (e.g., commissions, opportunities) involved in the sales process
Work with cross functional teams to support sales order processing requirements and quote support
Assist in providing additional training as needed on sales processes and deal submission

What We Are Looking For:

Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment
At least 2 years of experience in sales support
Customer-centric orientation with the ability to build relationships via email, video conferencing and phone calls
Excellent organizational skills, adherence to deadlines, ability to prioritize and manage multiple projects at once
Professional demeanor required with ability to interact with many people in sometimes challenging circumstances
Exceptional attention to detail
Experience using Salesforce CRM and Salesforce CPQ

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