Sales Operations And Support Analyst

Mandaluyong City, Metro Manila
Permanent
Full-time

1 day ago

Requirements

Candidate must possess at least a Bachelor's/College Degree on any course.
Junior Associate (1-4 yrs experience) specializing in Sales - Engineering/Technical/IT or equivalent.
Required skill(s): Excellent verbal and written communication, Strong research and analytical skills, Proficiency in Windows applications, Fluent in English.

ResponsibilitiesJOB SUMMARY:This position is responsible for enhancing the customer experience and relationships by providing technical support to the sales team including the LVOs and order coordinators by troubleshooting and addressing system issues. The analyst should maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDO).RESPONSIBILITIES:

Assist sales tool users with issues reported.
Troubleshoots CPQ issues received from sales representatives and coordinators.
Escalate issues to Sales Operations Leadership or IT when needed.
Navigates CPQ for issue resolution.
Creates ServiceNow to file incident tickets to Infosys (escalations).
Raise customer set up requests via dataZen on behalf of sales reps or order coordinators (access limitation for sales reps and enhancements).
Responsible in checking status of all customer set-up requests in dataZen.
Conducts CPQ Training to sales reps on how to enter quotes or how to navigate CPQ.
Manage the CPQ Triage Team mailbox.
Navigate Power BI for Service Instance and Site Numbers not visible in CPQ.
Coordinate with Sales Offices and Services Team in modifying sales office numbers of service/site numbers.
Updates opportunities in Oracle CRM and sync to CPQ.
Navigates CRM and PIM for verification.
Focus may expand to other sales tools as CPQ matures and other tools are introduced.

JOB QUALIFICATIONS:

Bachelor's Degree of any 4-year course
3-year experience in Customer Service
2-year experience with Vertiv Customer Service environment
Excellent verbal and written communication.
Strong research and analytical skills.
Proficiency in Windows applications.
Effective time management.
Fluent in English.
Self-motivated, enthusiastic, and adaptable.
Resilient and positive in a fast-changing environment.
Methodical, analytical, and proactive.
Team player with strong attention to detail.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Developmen

Additional Info

Location: Mandaluyong City, National Capital Region (NCR).
Full Time position(s) are available.
Number of vacancies: 1.

Social Media FooterFacebook: ( ) ( )Twitter: ( ) ( )Instagram: ( ) ( )About UsVertiv brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

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