Sales Operations & Support Analyst

Mandaluyong City, Metro Manila
Permanent
Full-time

1 month ago

Job Category: Sales Operations & SupportJob Description:Brief Job Description:This position is responsible for enhancing the customer experience and relationships by providing technical support to the sales team including the LVOs and order coordinators by troubleshooting and addressing system issues.The analyst should maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDO).Responsibilities:

Assist sales tool users with issues reported.
Troubleshoots CPQ issues received from sales representatives and coordinators.
Escalate issues to Sales Operations Leadership or IT when needed.
Navigates CPQ for issue resolution.
Creates ServiceNow to file incident tickets to Infosys (escalations).
Raise customer set up requests via dataZen on behalf of sales reps or order coordinators (access limitation for sales reps and enhancements).
Responsible in checking status of all customer set-up requests in dataZen.
Conducts CPQ Training to sales reps on how to enter quotes or how to navigate CPQ.
Manage the CPQ Triage Team mailbox.
Navigate Power BI for Service Instance and Site Numbers not visible in CPQ.
Coordinate with Sales Offices and Services Team in modifying sales office numbers of service/site numbers.
Updates opportunities in Oracle CRM and sync to CPQ.
Navigates CRM and PIM for verification.
Focus may expand to other sales tools as CPQ matures and other tools are introduced.

Qualifications:Required/ Minimum Qualifications:Education:

Bachelor's Degree of any 4-year course

Experience:

3-year experience in Customer Service
2-year experience with Vertiv Customer Service environment

Skills:

Excellent verbal and written communication.
Strong research and analytical skills.
Proficiency in Windows applications.
Effective time management.
Fluent in English.

Desirable Attitude:

Self-motivated, enthusiastic, and adaptable.
Resilient and positive in a fast-changing environment.
Methodical, analytical, and proactive.
Team player with strong attention to detail.

About the Team:Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Vertiv

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