Medical Virtual Assistant

Philippines
Permanent
Full-time

2 months ago
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Position Summary:We are seeking a proactive and detail-oriented Medical Virtual Assistant to support healthcare providers with scheduling, patient coordination, chart management, and medication prior authorizations. The ideal candidate is highly organized, experienced in using EHR systems (Athena and Luma preferred), and comfortable handling multiple priorities while maintaining high levels of accuracy and professionalism.Key Responsibilities:

Provider Scheduling:
Maintain and manage provider calendars, ensuring schedule optimization and daily capacity. Utilize waitlists and follow-up systems to backfill cancellations efficiently.
Chart Preparation & Auditing:
Ensure all required documentation and test results are attached and ready before appointments. Audit charts post-visit to confirm provider orders have been processed, patients have been contacted, and follow-ups are tracked and completed.
Medication Prior Authorizations:
Submit, track, and follow up on medication prior authorization requests. Communicate with providers and patients regarding statuses and next steps.
Customer Service & Patient Interaction:
Handle inbound and outbound calls with professionalism and empathy. Capable of communicating with a diverse patient base and de-escalating concerns when necessary.
EHR Management:
Work efficiently within Athena EHR and other platforms like Luma to maintain up-to-date and accurate patient records, appointments, and communications.
Administrative Coordination:
Collaborate with medical staff and administrative teams to ensure seamless operations and excellent patient care.

Required Qualifications:

Minimum of 2 years experience as a Medical Virtual Assistant or in a clinical administrative support role
Proficient in EHR systems (Athena experience preferred); familiarity with Luma or similar patient engagement tools
Demonstrated experience with medication prior authorizations and patient follow-up processes
Strong verbal and written English communication skills
Comfortable making and receiving phone calls with professionalism and confidence
Exceptional attention to detail, organizational skills, and ability to manage multiple tasks independently
Tech-savvy with experience using telehealth platforms, communication tools (Slack, Zoom), and productivity suites (Google Workspace or MS Office)

Preferred Qualifications:

Background in U.S. healthcare support or experience in a multi-provider clinic
Experience with chart audits, compliance documentation, and order tracking
Knowledge of HIPAA and data confidentiality protocols
Able to work U.S. business hours consistently

Ideal Candidate Traits:

Highly reliable and self-motivated
Patient-centered and empathetic communicator
Problem-solver with a calm and positive demeanor
Committed to accuracy and high-quality work

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