Investment Operations Specialist (Remote)
SWMG Philippines
- Manila City, Metro Manila
- US$7.00-10.00 per hour
- Permanent
- Full-time
- Proven administrative or operations experience, preferably in account management, financial services, or client support
- Excellent written and verbal English communication skills
- Bachelor's Degree in Accounting or Finance, preferred
- Experience in processing 401k rollovers and account transfers preferred
- Strong attention to detail and ability to manage multiple tasks accurately
- Has experience with CRM systems, document management, and online communication tools
- Professional, reliable, and able to maintain confidentiality with sensitive information
- Strong problem-solving skills and ability to work independently
- Must be available to work Monday to Friday, 8 AM – 5 PM CST
- Support the full lifecycle of client account management, including new account setup, account maintenance, and transfer processing
- Coordinate and facilitate 401(k) rollovers and account transfers with accuracy and professionalism
- Complete and process all required forms and documentation promptly and correctly
- Maintain thorough and organized tracking of account activities and updates
- Communicate clearly and professionally with clients and internal teams to ensure all requests are handled efficiently
- Execute trading or transaction instructions as directed, ensuring compliance with firm policies
- Record all interactions, updates, and notes accurately in the firm's CRM system
- Provide general administrative and operational support to the team as needed
- Paid Time Off
- Fully remote Opportunity