Commission Officer (AU Mortgage & Finance, Hybrid)
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Minimum of 2 years of experience in Customer Service
- Experience working with customer relationship management systems
- Able and willing to work in a shared open environment
- At least a year of AU Mortgage Loan Processing experience
- Exposure to accounts receivable preferred but not required
- Basic understanding of lending practices is desirable
- Daily upload & manipulation of commission payment files from Lenders
- Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
- Weekly import to commission payment system of data
- Reconciliation of export from commission payment system
- Daily entry & monitoring of Lender deposits
- Reconciliation of Lender deposits to commission files
- Correct allocation to account receivable journals.
- Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards
- Liaising with Lender partners in relation to their policies and customer payment inquiry
- Processing of adjustments upon Broker & Referrer inquiry
- Moderate level of understanding of Lender payment policy
- Hybrid
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA