Customer Support Specialist – with Accounting Background (Remote/Work From Home)
Elite Virtual Employment Solutions
- Tuguegarao City, Cagayan
- Permanent
- Full-time
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software functions
- Route complex issues to appropriate teams and team members
- Monitor numerous ticket queues on weekend days for urgent issues that need immediate attention or escalation
- Participate in live chats
- Manage personal queue of customer tickets
- Other duties as assigned
- Expert command of English, both written and spoken, with the ability to articulate complex content with a simplified explanation
- Bachelor’s degree
- High attention to detail
- Basic Microsoft Excel knowledge
- Exceptional troubleshooting skill
- Flexible and adaptable based on the needs of the client and internal team
- Solution-oriented mindset with ability to articulate under pressure
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- Consistent ability to work Saturday and Sunday, 10PM-7AM (graveyard shift) as part of a 40-hour work week
- Understanding of basic accounting journal entry principles
- Professional experience in the restaurant industry, including familiarity with restaurant management, labor scheduling, and inventory management practices
- Basic knowledge of payroll and HR needs
- Experience troubleshooting software integrations
- Familiarity with restaurant management including labor scheduling and labor management