This is a remote position. Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant to support a growing pediatric occupational and speech therapy practice based in Michigan. In this fully remote position, you will play a key role in supporting clinical and administrative operations-ensuring smooth, timely, and compassionate service to patients and families. This is a full-time, long-term opportunity for someone experienced in insurance verification, patient intake, data entry, and handling phone-based inquiries. You'll collaborate closely with in-person staff and become a vital member of a care team dedicated to helping children flourish. About the Practice Our partner therapy practice is committed to creating a world where children don't just receive therapy-they thrive. With a mission grounded in compassionate, evidence-based care, the team helps children overcome developmental challenges and achieve meaningful milestones in collaboration with their families. Their culture is shaped by values such as: Own It: Accountability in every task and interaction. Lift Each Other Up: Supportive teamwork and mutual trust. Be Honest, Always: Transparency, learning from mistakes, and continuous growth. Lead with Purpose: Every decision is mission-driven. Family Comes First: Care is always personal, empowering, and rooted in family support. Every Child Has Potential: Therapy is individualized, strengths-based, and celebratory. You'll be joining a team that prioritizes clear communication, forward momentum, and high-quality care. Why Join This Team Mission-driven, family-first environment Collaborative and compassionate culture High-growth opportunity with long-term potential Make a direct impact on children and families across Michigan Key Responsibilities You will be responsible for essential front- and back-office functions that keep the practice running efficiently. These include: Insurance-Related Tasks Verify patient insurance coverage and benefits Submit and follow up on insurance claims Liaise with insurance providers to confirm pre-authorizations and clarify coverage Update EMR with insurance information and claim notes Assist patients with insurance-related questions Patient Intake & Scheduling Process new patient leads and intake documentation Schedule and confirm appointments using the internal scheduling platform Maintain patient records and charts within the EMR system Handle appointment changes and maintain a waitlist Communication & Coordination Answer incoming phone calls and assist patients virtually Respond to inquiries via email and chat in a clear, supportive tone Coordinate with clinicians and admin staff to ensure smooth daily operations Data Entry & Documentation Enter patient and insurance information accurately into the EMR Prepare and organize documents as needed Support chart maintenance and recordkeeping Tools & Platforms You'll Use EMR: Ocean Friends Project Management: Asana Communication: Gmail, Google Chat, phone, and Zoom File Management: Google Drive Requirements We are looking for someone who: Has at least 1 year of experience in medical virtual assistance or administrative support Is familiar with insurance verification and EMR systems Possesses excellent verbal and written communication skills Is highly organized, proactive, and attentive to detail Enjoys working in a collaborative team environment Can work full-time on a consistent schedule, ideally during Eastern Time business hours Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines. Show more Show less