Job Requirements 4-year undergraduate degree holder or in related field of study preferably graduate of Industrial Engineering Must have led and managed Continuous Improvement projects Demonstrated experience analyzing data Proficiency with Microsoft Excel and PowerPoint Excellent presentation skills Strong written and verbal communication skills Experience managing multiple projects Certified in Lean Six Sigma is an advantage Contact Center industry experience (BPO) is a huge advantage plus but not required Overall Responsibilities Construct and maintain detailed documentation of business processes, workflows, and procedures through process mapping. Examine business processes and workflows to find out how they can be improved or automated. Train / mentor personnel from other functions on quality tools and concepts Examine emerging business best practices and technological developments to facilitate automation and streamline processes to improve businesses efficiency. Assess business requirements and make evidence-based recommendations to support process improvements. Lead process improvement initiatives to ensure implementation and completion. Monitor KPIs and metrics across multiple engagements Develop a detailed plan to monitor and track the progress of the project Coordinate with internal and external parties for the flawless execution of projects Create and maintain comprehensive project documentation Interpret complex data and business metrics for relevant stakeholders. Conduct meetings with stakeholders and participants in various parts of operational processes, analyze information for improvement recommendations Coordinate with internal stakeholders regarding Business Continuity, Disaster Recovery (BCP/DR), and other compliance standards.