Company Description Straive combines data-driven insights with enterprise know-how to create unique knowledge for businesses and their specific problems. With a resource pool of over 15,000 experts in 30 countries worldwide, our clients span several industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research, Information Providers, EdTech, and Logistics. We acquired Gramener in Nov 2023 to enhance data, analytics, and AI capabilities. As an equal opportunity employer, we celebrate diversity, equity, & inclusion in the workplace and make hiring decisions based solely on qualifications, merit, & business needs at the time. Role Description As an IT Helpdesk Specialist at Straive located in Dumaguete, you are responsible for the initial assessment of hardware and software problems reported to the ticketing system and responding to technical concerns that can operations of the company. Also responsible for the update of the service desk ticketing system. Qualifications: Graduate of any Technical or IT-related courses No experience required but must show and/or possess technical affinity Must be familiar with or experience in Help Desk operations and management Must be familiar with internet usage, Microsoft Office products, various Operating Systems and other productivity tools Must have exposure to the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, CMM, COPC, etc. Must possess acceptable knowledge of spoken and written English Must have strong analytical, problem-solving skills and decision-making skills Must have basic knowledge in Desktop and Application support troubleshooting Must be familiar in Network and System Administration Must possess a high level of interpersonal and customer service orientation/skills Work set up: Hybrid reporting 3x a week Work schedule: Shifting schedule from Mondays to Saturday