Description: Ensures timely collection of payments from buyers Duties and Responsibilities: Handle and address clients inquiries, requests, complaints and other after-sales communication initiated by clients -Ensure customer service, proper client interaction and use of the system. -Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service -Checking team to client interactions regularly to ensure quality of communications -Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction -Creating summary reports for management as necessitated -Resolving escalated customer issues, identifying departments to collaborate with for quick resolution -Handle turnover of units to the clients Qualifications: -Graduate of any 4-year course, preferably in communications or business management With at least 1 year working experience as Customer Experience Asst. from real estate industry -Proficient knowledge of customer service, preferably in the finance or real estate industry -Outstanding communication skills, both written and verbal. -Strong people skills. -Excellent phone etiquette. -Outstanding organizational skills. Requirements: Skills: (Not indicated)